Measuring Strategic, Visible and Costly Learning Programs

Jeffrey Berk, Chief Operating Officer, Knowledge Advisors, Inc.

This presentation will share why measuring critical programs like leadership development, sales training and on-boarding are vital to program managers.  The session will then go through the major elements of a measurement plan to successfully and comprehensively generate quantitative and qualitative metrics in a timely and practical manner with limited resources.  Examples of tools such as a key performance indicator matrix, a communication plan, sample smart sheet evaluations and sample reports, including dashboards, will be shared.